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Product Survey
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1. How satisfied are you with the product:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
2. Would you please take a few minutes to describe why you are not satisfied with the product?
3. The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
4. The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?
5. What would make you more satisfied with this product/service?
6. Do you feel our current price is merited by our product/ service?
Yes, the price is about right
No, the price is too low for the product
No, the price is too high for the product
7. What is the amount you would pay for a product like ours
8. Thank you for taking our survey. Your survey is almost complete, please enter your email address in the box below if you wish to participate in our drawing, then press the Submit button.
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